Have stayed here before. Back for an agility competition in the area. Dogs always settle here nicely as it’s so quiet. Lovely options for breakfast.
Response
Dear Katherine, thank you so much for taking the time to drop us a review and it was great having you and the dogs back. Glad the dogs were fine and congratulations to you and the dogs for the win :). We hope you welcome you back next year again.Regards,Vish & Poonam
Reviewer: Katherine| Sun 29th Dec 2024 | 1 day ago
Excellent accommodation, home from home, very clean and comfortable, easy access to lodges. Quiet area and great location for lakeside darts complex. Plenty of food for guests, good continental breakfast all layed out in the shared kitchen. Highly recommend this place as it has everything you need for your stay. Beds very comfortable and room has under floor heating. Wet room and Shower good too. Perfect 👌
Response
Dear Pauline, thank you so much for taking the time to drop us a review. We really appreciate the informative feedback and glad everything went well during your stay with us. We do hope to welcome you back in the near future.Regards,Vish & Poonam
Reviewer: PAULINE R | Tue 10th Dec 2024 | 2 weeks ago
Very clean room and bedding. Spotless.High quality funiture and fittings.Healthy food. Lovely dining room. Liked eating breakfast there as the Sun rose.Excellent setting near the forests. I will return. Glad that I found you!
Response
Dear Paul, thank you very much for taking the time and dropping us a review on here. We are very happy to hear that your stay with us has been great. We do look forward to you returning and staying with us again. Thank you very much again.Regards,Vish and Poonam
Reviewer: Paul H | Sat 7th Dec 2024 | 3 weeks ago
Perfect for travelling to see the darts. Only a short walk away or a 5 min drive. Hotel was clean and spacious and I loved the idea of communal kitchen. We met a few people in here and got chatting away before we knew it time flew. Thank you for a great stay. Will be back and definitely would recommend.
Response
Dear K G, thank you so much for taking the time and dropping us a review. We are very happy to hear you found the lodge clean and spacious and the communal area. We do look forward to welcoming you back in the near future.Regards,Vish & Poonam
Reviewer: K G | Wed 4th Dec 2024 | 3 weeks ago
Great room very spacious, will definately be booking again, thanks again
Response
Dear Kelly, thank you very much for taking the time to drop us a review. We are glad you liked the room and we look forward to welcoming you back in the future.Regards,Vish & Poonam
Reviewer: Kelly | Sun 1st Dec 2024 | 4 weeks ago
Excellent clean tidy comfortable accommodation
Response
Dear Jonathan, thank you for taking the time to drop us a review. We are glad overall your stay with us went well. We look forward to welcoming you back in the future.Regards,Vish & Poonam
Reviewer: Jonathan W | Sun 10th Nov 2024 | 1 month ago
Perfectly functional. I liked the communal breakfast area. The chairs are nice and comfortable. Nice selection of fresh everything for the included continental breakfast. A little niggle it smelt like the previous occupant of my room had smoked in the shower.
Response
Dear Kevin, thank you for taking the time to drop us a review. We are glad overall your stay with us went well. Sorry to hear about the smoke smell in the bathroom. All our rooms are non-smoking but it is a shame the previous guest broke that rule and decided to sneak on in there. All bathrooms are properly cleaned but perhaps the smoke smell stayed a bit longer. We apologise for the inconvenience. We look forward to welcoming you back in the future.Regards,Vish & Poonam
Reviewer: Kevin G | Sun 10th Nov 2024 | 1 month ago
Loved everything about the facilities. Probably one of the nicest beds I've slept in outside my own.Only downside was the guy next door enjoyed slamming every since thing that moved from 6am to 7am. To the point where my front door was shaking.Obviously not much that can be done about the ignorance of some of the customers but I felt it worth mentioning.
Response
Dear John, thank you for taking the time to drop us a review. We are glad overall your stay with us went well. Sorry to hear about the next door room slamming the door. We will work on some notes to stick on the door to see if this helps in future. We look forward to welcoming you back in the future.Regards,Vish & Poonam
Reviewer: John| Sun 3rd Nov 2024 | 1 month ago
For a brief stay Deepcut is ideal. More like a motel /hostel room with a communal kitchen/diner area which was well stocked with continental breakfast items. Comfortable bed, very clean and not too noisy. Would definitely come back here. Only suggestion: an ordinary kettle in the communal room would be helpful.
Response
Dear Marise, thank you for taking the time to drop us a review. We are very happy you enjoyed your stay with us. It was great to also have met you on the day I was at the lodge. The kitchen area in the communal area has a Breville HotCup Kettle and all you do is place a cup under and press the button, you will get hot water dispensed for 1 cup. This is quite efficient and quick. All our rooms do have an ordinary kettle which we are happy with if guests prefer to use that instead either by taking it to the communal area or in their room. We do hope to welcome you back in the near future.Regards,Vish & Poonam
Reviewer: Marise | Sun 27th Oct 2024 | 2 months ago
We could find no fault with the Lodge. Especially happy to be able to bring our dogs without extra charge. Excellent room and fixtures. DIY breakfast perfectly acceptable especially to anyone used to You the Hostelling and members kitchens. Happy to recommend the Lodge to anyone who might read this. An excellent business model. Andrew, Samantha,(human) Betty and Rufus (canine).
Response
Dear Andrew, thank you for taking the time to drop us a review. We are very happy you enjoyed your stay with you. A pet fee is chargeable at all times but on this occasion we waived it for you. Glad everything else went well for you both and the canines. We do hope to be able to welcome you again in the near future.Regards,Vish & Poonam
Reviewer: Andrew M | Sun 27th Oct 2024 | 2 months ago
Before Covid, I stayed at Deepcut Lodge for around 2 years as I live in the Midlands but worked locally in Farnborough. I decided to stay here again as I had further work locally. I found that it was under new management who I found were very helpful and sorted out any issues straight away. The breakfast selections have been upgraded and the rooms are kept very tidy and clean.I had the pleasure of meeting Vish and Poonam (the new management) and found them to be incredibly nice people and would always want to make sure you have a pleasant stay.The Lodge is located in a quiet area, close to a shop and takeaways. WiFi is very fast and reliable.
Response
Dear Thakor, thank you very much for taking the time to drop us a review. It is a pleasure hosting you every week and we are very happy to hear you found some positive changes at the lodge since we took over last February. Look forward to hosting you next year. Have a great festive season.Regards,Vish and Poonam
Reviewer: Thakor P | Sun 27th Oct 2024 | 2 months ago
Simple but sleek. Loved the set up of the rooms and communal area. Had everything we needed. Hosts were helpful but we didn't require anything else after our booking. Only issue was the shower head (room 4), good job it was a wet room.
Response
Dear Martin, thank you for taking the time to drop us a review. We are very happy you enjoyed your stay overall. We got the shower head checked, and didn't see an issue as such except the pressure is really high (which to be honest, I would love to have at my own house but not lucky enough :)). I did ask housekeeping to see if the shower head was a bit loose to cope with the high pressure and that's been looked after. Also asked for it to be put down so it doesn't just go everywhere when someone first use it.We look forward to welcoming you in the future should you be visiting the area again.Regards,Vish and Poonam
Reviewer: Martin D | Thu 3rd Oct 2024 | 2 months ago
The owners were very helpful, answering my booking queries very promptly even though it was late at night. The arrival was easy and straightforward and I liked the keycode system, so there was no key or card/getting locked out to worry about. They kindly catered for my vegan breakfast needs and the facilities were good throughout.
Response
Dear Anna, thank you very much for taking the time to drop us a review. It is really good to read your stay with us went very well. We do hope to welcome you back again at some point in the future.Regards,Vish and Poonam
Reviewer: Anna P | Mon 30th Sep 2024 | 3 months ago
Extremely nice room well informed on what to on arrival so easy wish hotels madeit as easy. I will definitely recommend and tell other people about my stay and recommend you thanks again Brian Ahern
Response
Dear Brian, thank you very much for taking the time to drop us a review. We are very happy to hear your stay with us went very well. Thank you for the kind words and we do hope to welcome you again in the near future when you are in the area again.Regards,Vish and Poonam
Reviewer: Brian| Thu 26th Sep 2024 | 3 months ago
Easy access, very clean, warm and comfortable. Lots of fresh food available for breakfast. Thank you.
Response
Dear Ian, thank you for taking the time to drop us a review. We are very happy to hear your stay with us went very well. We do look forward to welcoming you back again in the near future.Regards,Vish & Poonam
Reviewer: Isn | Thu 19th Sep 2024 | 3 months ago
What can I say, this is a fantastic little B&B with lovely well presented rooms and everything you could need.
Response
Dear Kevin, thank you very much for taking the time to drop us a review. It is very nice to hear you liked your stay with us and we thank you for the kind words. We do hope to see you again in the near future.Regards,Vish & Poonam
Reviewer: Kevin L | Mon 16th Sep 2024 | 3 months ago
Nice, clean, nice owners
Response
Dear Max, it was a pleasure hosting you and thank you for the nice words and for taking the time to drop us a review.Regards,Vish & Poonam
Reviewer: Max | Tue 10th Sep 2024 | 3 months ago
It is comfortable hotel in good price.
Response
Dear Michal, thank you for taking the time to drop us a review. It was a pleasure hosting you and your colleagues this year again. We look forward to seeing you next year if you are still coming down.Regards,Vish & Poonam
Reviewer: Michał | Mon 9th Sep 2024 | 3 months ago
2nd time using Deepcut Lodge and it's blooming brilliant.
Response
Dear Philip, thank you for taking the time to drop us a review. It was a pleasure hosting you again. Glad you liked it again. We do hope to see you again in the near future.Regards,Vish & Poonam
Reviewer: Philip H | Sat 24th Aug 2024 | 4 months ago
Very impressed. Clean & Tidy. Big rooms and the skylight was a nice touch
Response
Dear Khaled, thank you for takin the time to drop us a review. It was a pleasure hosting your group. We are very happy everything went well for you all.Regards,Vish & Poonam
Reviewer: Khaled | Mon 19th Aug 2024 | 4 months ago
We booked 3 rooms and nothing was too much trouble. We needed an early check in which we got, all the rooms were clean. Would definitely recommend
Response
Dear Nicola, thank you for taking the time to drop us a review. We are glad you liked your stay with us. Do hope to seeing you in the near future.Regards,Vish & Poonam
Reviewer: Nicola| Mon 19th Aug 2024 | 4 months ago
Lovely clean room, very comfortable stay. Help yourself continental breakfast and no need to rush to get up and out. Really enjoyable experience.Thank you.
Response
Dear Kay, thank you very much for taking the time to drop us a review. We are thrilled to see you had a good experience during your stay with us and everything went fine. We do hope to welcome you in the future should you be visiting the area again. You can always book directly with us for better rates :).Regards,Vish and Poonam
Reviewer: Kay| Sat 17th Aug 2024 | 4 months ago
A great stay in clean and comfortable room with shop and restaurants nearby.
Response
Hi Andy, thank you for taking the time to drop us a review. We are happy overall your stay with us went well. We do hope to welcome you back in the future.Regards,Vish & Poonam
Reviewer: Andy | Fri 9th Aug 2024 | 4 months ago
Independent self check in and out property. Rooms very clean modern and beds were lovely and linen all clean and fresh. No door keys to worry about as you get an access code you use for the communal areas. Wet room rather than horrid shower curtains etc was welcomed. Everything you need was available. Cannot praise our stay enough, have messaged the owners with a couple of ideas to enhance the stay for others going forward but nothing in any way critical. Pre arrival information was spot on and delivered when they said it would be. Every detail like heaters, iron, laundry all thought through well. Would I return? 1000% and wish them the best for the future with their business
Response
Dear Martin, thank you so much for taking the time to provide us with some great constructive feedback. They were all very helpful and for sure we would be implementing some in the very near future and some added for long term consideration. It was a pleasure having you at the lodge and we are very happy that overall your stay went very well with us. We do hope to welcome you again in the near future.Regards,Vish & Poonam
Reviewer: Martin H | Sun 4th Aug 2024 | 4 months ago
Very clean comfortable room, and the kitchen facilities made me feel at home straight away.Only a one night stay, but I will definitely be looking to stay here again when working in the area.
Response
Dear Nick, thank you for taking the time to drop us a review. We are very happy you felt home which means we are achieving exactly what we try to promote, i.e. a home away from home atmosphere, with no intrusion. We do hope to welcome you back again when you are working in the area. You can always book directly with us and we do have other larger rooms too.Regards,Vish & Poonam
Reviewer: Nick B | Thu 25th Jul 2024 | 5 months ago
Overall a great stay - the accommodation was very clean and comfortable and the kitchen facility was very well stocked and easily accessible.
Response
Dear John, thank you very much for taking the time to drop us a review. It is a pleasure to read that you found the lodge clean and comfortable along with the communal kitchen/diner area. We hope to welcome you back soon.Regards,Vish & Poonam
Reviewer: John L | Mon 22nd Jul 2024 | 5 months ago
It was a peaceful and great stay. The place is very clean and kitchen is good with all the amenities. Would highly recommend.
Response
Dear Shubh, thank you very much for taking the time to drop us a review. We are glad to hear you had a great stay with us. If you do travel in the area in the future, we look forward to welcoming you back.Regards,Vish & Poonam
Reviewer: Shubh L | Sat 20th Jul 2024 | 5 months ago
The single room was quite adequate, clean, tidy & comfortable. The shared kitchen/dining facilities are excellent.
Response
Dear Pam, thank you very much for taking the time to drop us a review. We are happy that you enjoyed your stay with us. We do look forward to welcoming you back in the future should you be in the area again.Regards,Vish & Poonam
Reviewer: Pam W | Thu 18th Jul 2024 | 5 months ago
Very organized business, tidy and clean.Thank you
Response
Dear Ana, thank you very much for taking the time to drop us a review. We are glad you liked your stay with us. We hope to see you again in the future.Regards,Vish & Poonam
Reviewer: Ana| Tue 16th Jul 2024 | 5 months ago
From booking over the phone, Vish was excellent and did the booking and took payment smoothly. I didn't have any internet connection at the time, but Vish made sure he sent me an SMS with confirmation details after the booking was done. The check in details sent on the day is clear and very informative and nice easy check in process. Single room is a decent size as expected and nice en-suite shower. Lodge is great overall and plenty supplied in the kitchen area to help yourself with. Will visit again when I pass by the area next time.
Response
Dear Andre, thank you for taking the time to drop us a review. Very happy that your stay with us went nice and thank you for the nice words with the booking process. We do hope to welcome you back in the near future.Regards,Vish & Poonam
Reviewer: Andre | Tue 16th Jul 2024 | 5 months ago
Aangekomen konden we met een code de lodge in. Een geweldig schone en leuk ingerichte kamer met mooie douche en koffie en thee op het dressoir.Het ontbijt was ruim voldoende en vers.Een aanrader! goede prijs kwaliteit verhouding
Response
Dear Karel, it was a pleasure hosting you at the lodge and it was very nice of you to actually calling us to compliment the lodge when you arrived and had checked out your room and the communal kitchen area. We are thrilled that you liked your stay with us and in future, if you are in the area, please do book with us directly for better rates.Regards,Vish & Poonam
Reviewer: Karel L | Mon 15th Jul 2024 | 5 months ago
Left to your own devices clear instructions on what to do prior to arriving - we did not actually have breakfast but the fridge was full so you could help your self - tea and coffee in the room you just needed to go and get milk from fridge.Would recommend
Response
Dear Steven, thank you for taking the time to share your experience at the lodge. We look forward to welcoming you in the future should you be visiting the area again.Regards,Vish & Poonam
Reviewer: Steven | Sun 14th Jul 2024 | 5 months ago
A home away from home, really enjoyed the place. Had an amazing breakfast . Would highly recommend.
Response
Dear Allan, thank you for taking the time to drop us a review. Glad you had a good stay with us. We do hope to welcome you back in the near future.Regards,Vish & Poonam
Reviewer: Allan R | Sun 14th Jul 2024 | 5 months ago
It is an epitome of PEACE and TRUST
Response
Dear Ayoade, thank you for taking the time to drop us a review. It is a pleasure you found the lodge peaceful and also the trust we put in our guests to allow them their privacy also and less intrusion. We do hope to welcome you back in the future should you be in the area again.Regards,Vish & Poonam
Reviewer: Ayoade M | Tue 2nd Jul 2024 | 6 months ago
Very clean and tidy - everything you might need.Rather noisy plumbing though?
Response
Dear Jon, thank you for taking the time to drop us a review. Glad overall everything was fine with your stay. Thanks for raising the noise with the plumbing. Your room is near the boiler room so we will have this checked and see if we find anything that could be causing the noise and have it rectified. Thanks again for bringing this to our attention. We do hope to see you in the near future should you be in the area again.We do have double and twin rooms also which are bigger compared to the single room of course :)Regards,Vish & Poonam
Reviewer: Jon D | Thu 20th Jun 2024 | 6 months ago
Enjoyable hassle free stay. Clean neat room and shower room. Kitchen facilities great.
Response
Dear Sharon, thank you very much for taking the time to drop us a review. We are glad to hear your stay with us went well and you had everything you needed. We do look forward to welcoming you in the near future, should you be in the area again.Regards,Vish & Poonam
Reviewer: Sharon S | Sun 16th Jun 2024 | 6 months ago
Ticked all the boxes, clean, comfortable and plenty to eat
Response
Dear Keith, thank you for taking the time to drop us a review. We are very happy that you were happy with your stay and you had everything you needed for the short stay. We do look forward to welcome you back in the near future.Regards,Vish & Poonam
Reviewer: Keith O | Fri 14th Jun 2024 | 6 months ago
Thanks - just what I needed
Response
Dear Rob, thank you for taking the time to drop us a review. We are very happy that you had everything you needed during your stay. We do look forward to welcome you back in the near future.Regards,Vish & Poonam
Reviewer: R V | Fri 14th Jun 2024 | 6 months ago
Easy to find, easy self check in process, limited free parking on site. Clean comfortable rooms, friendly & helpful staff ensuring I was happy (via messaging system). I would definitely stay again.
Response
Dear Nick, thank you very much for taking the time to drop us a review. Glad overall everything went well for you. Regarding the parking, apart from advertising it correctly, we are not able to increase it as we only have 2 slots on our driveway. However, we do send information about where to park which is less than 1 min walk from the lodge and is safe. We look forward to welcoming you back in the future when you are visiting the area.Regards,Vish & Poonam
Reviewer: Nick | Thu 6th Jun 2024 | 6 months ago
I booked over the phone for same day booking, and the gentleman who took my booking was very nice and made it go so smooth and quick. I got my self check in details sent straight away after booking and it was a very easy process to check in.The room was large and modern and very clean. Kitchen was fully equipped and abundance of everything they mentioned in their continental self service.Overall a great stay at the lodge as it was convenient for me and near to where I needed to be.Will definitely stay again if I am I the area again. A great host and very humble.
Response
Dear Jen, thank you for taking the time to drop us a review. We are happy to hear you found the check in straight forward and your stay with us went well overall. We look forward to welcoming you in the near future should you be in the area again.Regards,Vish & Poonam
Reviewer: Jen A | Fri 31st May 2024 | 7 months ago
I enjoyed my stay at the lodge.The owners are so friendly, welcoming and helpful.They are generous with no questions in the breakfast section.The service is great and Kennedi keeps everything clean,organized and tidy👌I did extended my stay there and if am to come back again, I’ll do it ,Thanks & kind Regards
Response
Dear Isabelle, thank you very much for taking the time to drop us a review. It is very nice to read that your stay with us, thus far, has been enjoyable and you are feeling at home. You have now extended your stay with us and we surely want you to feel at home for your on going stay. You are always welcome at the lodge should you be coming back in the future.Regards,Vish & Poonam
Reviewer: Isabelle N | Tue 28th May 2024 | 7 months ago
Great place. Rooms were comfortable. Kitchen / dining room was very clean. Would highly recommend. Best B&B I’ve been to and I travel alot
Response
Dear Brian, thank you so much for taking the time to drop us a review. We really feel so happy that we have achieved what we set out to do, i.e. create a model where our guests would feel home away from home and make themselves comfortable and as if they were at their home with no disturbances, no intrusion. It is very nice to receive your feedback and it gives us a boost to continue to enhance our guests experience. We do hope to be able to welcome you back at the lodge in the new future.Regards,Vish & Poonam
Reviewer: Brian B | Sat 25th May 2024 | 7 months ago
Very good communication. The room was clean room and spacious and was very good for the price. The kitchen was very nice however would get an easier kettle and make items easier to find. In my room the only things I would change was the towels and a separate code to my door from the main door to the property as I was travelling alone. Overall I would stay again.
Response
Dear Margaret, thank you for taking the time to drop us a review. All noted. Regarding the access code, each guest is given a unique access code. Each access code given will allow the guest entry to only their room and the front/ side door of the communal kitchen, so everyone is safe and no one can access other rooms.We do look forward to welcoming back in the near future.Regards,Vish & Poonam
Reviewer: Margaret N | Thu 23rd May 2024 | 7 months ago
Vish and Poonam are such a welcoming coupleit is such a lovely place to stay so clean and easy to find everything you need in the well stocked kitchen and comfortable bedroom i definateley recommend deepcut and have given it 5 stars9
Response
Dear Brenda, thank you very much for taking the time and dropping us a review. Always a pleasure having you back at the lodge.Regards,Vish & Poonam
Reviewer: Brenda P | Fri 10th May 2024 | 7 months ago
Спокойно иприятно.
Response
Dear Petar, thank you for dropping us a review. We are very happy you found the lodge calm and pleasant. We do look forward to welcoming you in the future should you be visiting the area again.Regards,Vish & Poonam
Reviewer: Petar O | Sat 4th May 2024 | 8 months ago
Easy to locate. Loved the self check-in via the access code (I assume the accesss code differs from room to room?). Room was clean and tidy, extra warm blankets provided. Availability of a hot breakfast being provided would have been ideal and a staff member around perhaps during breakfast time (a contact phone number was provided for any issues though). Also need to fix the broken skyview window in room 2 & the few other "I'm waiting to be fixed" appliances here & there.
Response
Dear Eziefa, thank you very much for taking the time to drop us a review. All access codes given to our guests are unique for each room. The same access code that is given to each guest for the room access will also work for each guest to access the communal kitchen area. So, it is all safe and no one can access any other rooms :).We are happy that overall your stay with us went well. The Room 2 which you stayed in has the electric blind not working due to a battery that we have been spending months to try and get hold on and finding it very difficult. It has been on our list of things but that specific item is been hard. On the other hand, the only one thing that has "faulty not working" is the built in Microwave in the kitchen area. Hence why we have another microwave on the kitchen surface so that we still have a functional microwave and for this not to be an issue.We do not offer hot breakfast unfortunately and as advertised, it's continental breakfast. We do not have any plans offering this in the future as this is not our current model. We also do not have staffs and breakfast is self service so all our guests can feel more homely. We do hope to welcome you in the near future if you are in the area.Regards,Vish & Poonam
Reviewer: Eziefa O | Mon 22nd Apr 2024 | 8 months ago
I had a great time at the Deepcut Lodge B&B.Room was clean and bed comfortable.The common kitchen was a very useful feature.Breakfast food was always available which saved a lot of money considering the cost of breakfast at most hotels.
Response
Dear Neil, thank you very much for taking the time to drop us a review. It was a great pleasure having you at the lodge. We are happy that what we provide does help our guests in one way or the other. We do look forward to welcoming you in the future whenever you do visit the area again.Regards,Vish & Poonam
Reviewer: Neil C | Mon 15th Apr 2024 | 8 months ago
Perfect clean room, easy to find,lovely kitchen and help yourself breakfast.
Response
Dear Angela, thank you for taking the time to drop us a review. We are very happy you had a good stay with us. We do hope to welcome you back in the near future should you be in the area again.Regards,Vish & Poonam
Reviewer: Angela| Sun 14th Apr 2024 | 8 months ago
Good communication in place with regard to on line check-in process early morning of our stay with the key lock information sent near time of check-in.Another 24/3/24 A lovely stay with you. Clean and fresh modern room with en-suite and tea making facilities. Well stocked continental breakfast in kitchen area. The road works out front has a one way system in place just now so may have to go round to get to Lodges if coming from Lightwater.We will be back. Thank you, Vish & Poonam.
Response
Dear Karen, always a pleasure having you back at the lodge. Thank you for taking the time to drop us a review. We do hope to see you soon again. Always happy reading your experience with us at the lodge.Regards,Vish & Poonam
Reviewer: Karen L | Sun 24th Mar 2024 | 9 months ago
Clean, spacious, comfortable and convenient.Loved having a working skylight to control the amount of natural light.
Response
Dear David, thank you so much for taking the time to drop us a review. We are very happy you liked your stay with us at the lodge. We do hope to see you in the near future.Regards,Vish & Poonam
Reviewer: David O | Thu 21st Mar 2024 | 9 months ago
Room was spacious shower was good , communal area very nice . If in the area again will stay here .
Response
Dear Eun, thank you very much for taking the time to drop us a review. We are glad to hear your stay with us went well. Do visit us if you are in the area again and we look forward to welcoming you back in the near future.Regards,Vish & Poonam
Reviewer: Eun M | Wed 20th Mar 2024 | 9 months ago
It was just the ticket we had travelled over with familyasmy husband had been rushed into hospital and everything was just right for our stay , really had thought of everything!Maybe 🤔 could do with some more food item selections eg: yogurts meats etc .But was perfect we purchased a Chinese meal from local restaurant and ate in comfort in the fully equipped kitchen with tv. Suited our needs perfectly as we travelled back and forth . Rooms were comfortable and well stocked with refreshments.Thank you 😊
Response
Dear Claudette, thank you for taking the time to drop us a review. We are happy your stay with us went well and your suggestions have been taken on board. If you are ever in the area again, we look forward to hosting you again.Regards,Vish & Poonam
Reviewer: Claudette| Sun 17th Mar 2024 | 9 months ago
Would definitely recommend! Beds are soo comfortable, rooms are very clean, breakfast selection is perfect with fresh juices, croissants, cereal and toast!There is nothing you can fault about this accommodation! Thank you so much for a perfect stay!
Response
Dear Ellie, thank you so much for taking the time to drop us a review, really appreciate it. We are very happy that you had everything you needed for your stay with us and we do hope to welcome you back in the near future.Regards,Vish & Poonam
Reviewer: Ellie| Sun 3rd Mar 2024 | 10 months ago
Clean, modern room with all facilities required.TV reception intermittent.Well stocked kitchen for a continental breakfast.The owner was easy to contact and instructions were prompt and accurate .
Response
Dear Yvonne, thank you for taking the time to drop us a review. Sorry to hear about the tv, we will get it checked in the room you stayed in. We are glad overall everything went well for you. We look forward to welcoming you back in the near future.Regards,Vish & Poonam
Reviewer: Yvonne | Fri 9th Feb 2024 | 10 months ago
Very homely and welcoming. Rooms are very nice for me and my dog.
Response
Dear Nay, thank you very much for taking the time to drop us a review of your experience whilst you stayed with us. We are very happy all went well for you. We look forward to welcoming you back in the near future.Regards,Vish & Poonam
Reviewer: Nay | Fri 2nd Feb 2024 | 11 months ago
I’ve stayed here a few times now and once again the stay was excellent nice clean warm and comfortable, what more can I say 👍🏼👍🏼
Response
Dear Resh, thank you very much for taking the time to dropping us a review. We are happy to have you back with us whenever you are in the area. We do hope to welcome you back again in the near future.Regards,Vish & Poonam
Reviewer: Rsg | Thu 18th Jan 2024 | 11 months ago
Room was lovely, clean and comfortable.Breakfast was a help yourself continental.Will stay here again.
Response
Dear Lesley, thank you very much for taking the time to drop us a review. Very happy you found the lodge good during your stay. We look forward to welcoming you back in the near future.Regards,Vish & Poonam
Reviewer: Lesley K | Fri 29th Dec 2023 | 1 year ago
Comfortable clean room with everything we wanted. Tea and coffee facilities, comfy bed, decent bathroom. Kitchen facilities available and continental breakfast.Reminded us of a motel set up (although we parked our car in the nearby free car park) as you don't get a chance to meet any staff. Very efficient check in details sent. We'd stay again. Only negative comment was the skylight in our room was covered over so there was no natural light. Think this was going to be repaired?
Response
Dear Deb, thank you for taking the time to share your experience with us. Room 2 is the only room which have the sky window still awaiting repair. We did cover it up in Summer as the day is longer and the natural light in the room was till too late in the evening or too early in the morning. We have been meaning to remove the cover just not got around it. Also, we have been let down 3 times by proper companies to try get the automatic blinds working again. It has not been easy but we keep pushing to find someone to get this fixed.Overall, we are glad your stay went well with us. We do look forward to welcoming you back again in the near future.Regards,Vish & Poonam
Reviewer: Deb | Sat 16th Dec 2023 | 1 year ago
The accommodation was good, clean and welcoming. Good continental breakfast. The only thing was the noise at night, I'm not sure if it was the boiler or drain pipes.
Response
Dear J, thank you for taking the time to drop us a review. We are very happy to hear overall your stay went well with us. You were on the first floor and we have our boiler room on that floor, it could have been that when it triggers on the timer. We will look into it and see if there are any unwanted or unexpected noises that it's creating. Thank you for telling us.We look forward to welcoming you back to the lodge should you ever be in the area again.Regards,Vish & Poonam
Reviewer: J | Fri 15th Dec 2023 | 1 year ago
Clean, comfortable and quiet. Just how I like things. The furniture, fittings and decor all looked new. The communal area ( The Kitchen / dining room was clean,well stocked and showed no signs of wear and tear. Good location near bus stops, and importantly...The Lakeside, Home Of World Darts.
Response
Dear Paul, thank you very much for taking the time to drop us a review. It is with pleasure we read your experience with us at the lodge. We are very happy you found everything you needed during your stay and that you enjoyed the World Darts. We do hope to see you again at the lodge.Regards,Vish & Poonam
Reviewer: Paul H | Tue 12th Dec 2023 | 1 year ago
Thanks for the stay.Just, put the heating a bit higher.With Kind regards,Jackie
Response
Dear Jackie, it was a pleasure having you back during the Dart Event. We are glad everything went well for you and noted regarding the heating. We do have underfloor heating across the whole property and we also have portable fan heaters in case it's needed and additional blanket for the winter :). We do hope to welcome you back next time.Regards,Vish & Poonam
Reviewer: Jackie G | Sat 9th Dec 2023 | 1 year ago
Deepcut Lodge is a fantastic place to stay,the rooms are very spacious and very clean,the beds are comfortable however this is only a personal choice but I would have preferred cotton bedding,the communal kitchen was well stocked up with everything you'd need for a continental breakfast,id highly recommended deepcut Lodge,great place to stay.
Response
Dear Shaun, thank you so much for taking the time to drop us a review. if you do stay with us in the future, please drop us a line and we will try to make your bed(s) with cotton beddings if we have available. We are happy you enjoyed your stay with us and had everything you needed in the communal kitchen area for a self service continental breakfast. Our setup is to try and achieve a home away from home atmosphere.We look forward in welcoming you in the future should you be in the area and you can book directly with us to secure the best rates at www.deepcutlodge.comRegards,Vish & Poonam
Reviewer: Shaun D | Sat 9th Dec 2023 | 1 year ago
Clean, comfortable room. Good kitchen facilities, plenty of food choice. Hassle free booking and check in. Shower did not heat as much as I would've liked and drainage was slow.artived early, very accommodating and helpful hosts.
Response
Dear Rob, thank you for taking the time to drop us a review. Regarding the shower, apologies you didn't find it hot as you expected. It may have been that you used it at a time the booster was not scheduled on. It has a certain time that it kicks in to boost it and usually we anticipate an evening slot where guests would be having shower so it kicks in that time. We will look into how best to set it to cover a bit longer. I am glad it was not cold though :). Regarding the slow drainage, this is the first we are hearing, so we will get this checked as soon as housekeeping do the room next. Thank you for highlighting this to us. Much appreciated.We do hope you will visit us again in the near future, and we look forward to that should you be in the area again.Regards,Vish & Poonam
Reviewer: Rob | Fri 8th Dec 2023 | 1 year ago
Stayed once again at Deepcut Lodge. This time on my own. Given a twin room which was perfect. On suite. All the modcons I needed on a cold stay. Extra blankets, snuggle blanket, small blow heater and underfloor heating. What more can a girl want? Had the best two nights sleep for a very long time. Thank you. Parking is hit and miss. But parking is available a few metres away. Look forward to coming again. Thank you
Response
Dear Emilia, it was very nice to welcome you back with us again. Thank you for dropping us a review to share your experience of your stay. We are very happy to read you had a quiet and relaxing stay with us and had everything you needed during your stay. We do look forward to welcoming you back in the near future. Always good to have you with us at Deepcut Lodge.Regards,Vish & Poonam
Reviewer: Emilia| Thu 7th Dec 2023 | 1 year ago
Beautifully clean Thank you
Response
Thank you very Anne for taking the time to write us a review. We are very happy you had a good stay with us and everything went well. We do hope to welcome you back in the near future.Regards,Vish & Poonam
Reviewer: Anne W | Thu 7th Dec 2023 | 1 year ago
Very nice room clean and tidy. Would book again
Response
Dear Lauren, thank you very much for taking the time to drop us a review. We are very happy that overall your stay with us went well and we do look forward to welcoming you back in the near future.Regards,Vish & Poonam
Reviewer: Lauren| Wed 6th Dec 2023 | 1 year ago
Please type comfortly nice placeThanks for your help in this matterRegardsBarry Timms
Response
Hi Barry, thank you for taking the time in dropping us a review. We hope if you do visit us again, we'll ensure we block the parking space for you and be at the lodge to confirm you get the reserved space.Regards,Vish & Poonam
Reviewer: Barry| Fri 24th Nov 2023 | 1 year ago
The modern downstairs rooms here took me a few minutes to familiarise myself with the first time we stayed, however they have everything we needed, it’s clean and fresh and all information is written on switches and a A4 sheet by kettle. The well equipped shared kitchen is a lovely space too. As we had two separate rooms this time for extended family, it was lovely to chill in shared kitchen to talk over a glass of something at the end of the day. It is stocked well food wise for continental breakfast. There is a cupboard in the kitchen with your room number. It had spare loo roll but is also handy to have for storing any food shop you come with if you fancy something different or snacks during the rest of your stay. Shared fridge so please be aware and respect labels.Bathroom is wet room shower in room 1,2&3 which we have stayed in all have good power. Shower gel was supplied. They have a skylight window to let in natural light with remote control blind. We have stayed upstairs in room at front before that one was accessed straight from kitchen area, seemed smaller because of furniture layout maybe?The properties rooms we have stayed in mostly are down a side path which is quieter as can’t hear the busy road. Which just now isn’t as busy as down to one lane while major works are done to the old army camp. Not sure how long they will be in place but sounds like it maybe a while. This means the route is one way just now so take note of your sat-nav as may take you a route you wouldn’t expect for last few miles to allow access.The cleaner was friendly and very helpful to a family member when she requested help.Vish & Poonam are the proprietors and I had no issues with contacting them, were very happy to assist with my queries before I booked and the email you receive on the day has all the other information you require regarding access to your room.Thank you Vish & Poonam. We all enjoyed our stay with you and no doubt will be back next year. Sister-in-laws first stay and she was so impressed x
Response
Dear Karen, wow! What an amazing and full-of-information review you have done! Really do appreciate you taking the time to write us a review and share you experience with us and other guests who may want to book with us in the future. It is very good for us to hear all the good experience you have had and detailed review for others to get information from as well.We hope to see you next year and look forward to welcoming you back again.Thank you again for taking the time to drop us a review.Regards,Vish & Poonam
Reviewer: Karen L | Thu 16th Nov 2023 | 1 year ago
Another pleasant stay here. It was a last minute thing and it was no problem booking in with my 2 dogs. So obliging I really can’t fault the friendliness and service.Thank you again for all your help.
Response
Dear Tina, it's always a pleasure having you & your 2 dogs at the lodge. We are very happy to read you have had an enjoyable stay and we have been able to help, as always. We look forward to seeing again in the future.Regards,Vish & Poonam
Reviewer: Tania C | Mon 30th Oct 2023 | 1 year ago
First time staying very well presented, clean and tidy booking was simple will definitely stay again
Response
Dear Derek, thank you so much for taking the time to drop us a review. We are very happy to see you liked the lodge and we look forward to welcoming you back again on Friday :).Regards,Vish & Poonam
Reviewer: Derek A | Thu 26th Oct 2023 | 1 year ago
Very impressed with this property. Good value for money, modern features, warm and comfortable environment, good continental breakfast, great parking facilities within 30sec walk.The hosts were excellent and approachable. The breakfast facilities were constantly stocked and had a variety of options to meet several dietary requirements. They responded immediately to a water heating issue and sorted it then and there.The kitchen could have done with some butter, instead of having only margarine, however, I believe that if I had actually raised this with the hosts then they would have quickly provided some butter.Overall, very pleased with our stay and would definitely return.
Response
Dear Logan, thank you very much for taking the time to write us a review of your experience at the lodge. It is with pleasure we see it all went well for you. Glad we managed to sort out the hot water (got lukewarm at some stage) issue - we had the boiler flicked off, so that was sorted as you mentioned. Noted regarding butter :) and you are right that if you mentioned it, we would have made a plan for you :). However, it is noted so we will have that option made available as option soon. We do hope to welcome you again in the near future should you be in the area.Regards,Vish & Poonam
Reviewer: Logan | Sat 21st Oct 2023 | 1 year ago
Wow what a find, as good as a hotel but a nicer price.This little place has it all. A spotlessly clean room, great kitchen facilities and a nice dining area, easy breakfast, a great location and easy parking.I travelled with a dog as I was at a dog show locally and it was easy taking him with me. I parked outside on the first night which was easy for unloading, the room has solid floors and there’s a park and woodland literally a stones throw away. The access to the rooms has motion sensor lights and the rooms and kitchen have key code access. So much easier than having a key/card.The plugs had USB sockets which is hugely appreciated. The bed was so so comfy and despite being on a main road and on the flight path, it was silent and I slept a full 8 hours each night.The bathroom was lovely with a huge walk in shower and soft towels a plenty.Nearly there are food outlets and I ordered a takeaway which was delivered after a busy day.2 parking spaces out the front but if these are full there is a small well lit and safe public car park just 3 doors away. I felt safe at the Lodge and walking to/ from the car in this quiet neighbourhood. Kitchen had simple breaksfast item, fresh milk, a fruit basket and best of all decent coffee !!I really can’t fault this place and will definitely be back !
Response
Dear Natalie, thank you very much for taking the time to share your experience at the lodge, it is with great pleasure we read your wonderful review. We are very happy that overall your stay with us was excellent and you found everything you needed at the lodge. We do look forward to welcoming you again in the near future. You can always book directly with us next time at www.deepcutlodge.com for best rates :)Regards,Vish & Poonam
Reviewer: Natalie B | Sun 15th Oct 2023 | 1 year ago
A WONDERFUL B/B IT IS SO HOMELY AND WELCOMINGEVERYTHING YOU COULD NEED IS AT HANDTHANK YOU VISH AND POONAM
Response
Dear Brenda, it is always a pleasure hosting you. Thank you very much for taking the time to drop us a review, and as always we are really happy your stay with us felt like it was home. We do hope to see you again in the near future.Regards,Vish & Poonam
Reviewer: BRENDA P | Sat 14th Oct 2023 | 1 year ago
Very nice room, clean and comfortable. The beds were lovely and firm, a couple of observations in our room, the pillows could do with an upgrade, lovely shower but the bottom of the tiles need a through clean on the grouting very grubby. Kitchen and breakfast items were superb everything you need. Thank you very much for making us welcome.
Response
Dear Sandra, thank you very much for dropping us a review. Glad overall your stay went well. Your points have been noted and passed onto housekeeping staffs. We do look forward to welcoming you in the near future.Regards,Vish & Poonam
Reviewer: Sandra C | Mon 2nd Oct 2023 | 1 year ago
This is the 3rd time I have stayed here and I have to say each time there have been improvements. They obviously read their reviews and acted upon them.My room was clean and tidy while there are signs of ware on this whole there were improvements. If I were to be really picky I would say the tv reception needs attention. The lady I booked with was super helpful and very kind. I would stay here again and recommend.
Response
Dear Tina, thank you very much for taking the time to write us a review and sharing your experience. We are very happy that you have seen some improvements, and we are not stopping here since we keep on top of the list of things we get to read on our reviews where we can make changes and make the experience better for our guests in future. We will look into the TV reception you mentioned :).Look forward to welcoming you again in the near future.Regards,Vish & Poonam
Reviewer: Tania | Fri 29th Sep 2023 | 1 year ago
Stayed 11 SEptember 2023. Clean and well appointed room.Comfortable bed.Our only issue was ceiling window which could not be opened; certainly no instructions and had difficulty working out remote control for blind. Fan too noisy to use in our room.
Response
Dear Neville, thank you for taking the time to drop us a review. The electric blind in Room 2 which you stayed in is not functioning when you stayed. We are awaiting a part change to get it functional again. There is a note on the remote control on the wall though saying it's awaiting repair. We do apologise for the inconvenience this may have caused, but also glad your overall stay went well. Regarding the fan in the room, we will check it and see if a replacement is needed to address the noisiness it may be causing. We do look forward to welcoming you back if you are ever in the area.The remote control on the wall has an up and down button for the blind to go up or down, however, will see if we can put some clearer instructions - point noted :)Regards,Vish & Poonam
Reviewer: Neville J | Tue 26th Sep 2023 | 1 year ago
Lovely clean comfortable room , everything you needContinental breakfast was great in a lovely room again very clean
Response
Dear Tracy, thank you for taking the time to drop us a review of your stay with us. We are very happy to read it all went well for you and you were happy with it. We do hope to welcome you back in the near future when you do visit the area again.Regards,Vish & Poonam
Reviewer: Tracy B | Sun 24th Sep 2023 | 1 year ago
Super experience I love the place so safe comfortable relaxed after our travelling
Response
Dear Sanya, thank you for taking the time to drop us a review. We are delighted your stay went well with us. We do hope to welcome you again in the future.Regards,Vish & Poonam
Reviewer: SANYA V | Thu 21st Sep 2023 | 1 year ago
Used Deepcut Lodge on three occasions now. Great place to stay for visiting nearby ATC Pirbright Army Base.Clean comfortable facilities. Nothing too much trouble for the staff and owners. Excellent information and communication at every stage of the booking and stay.
Response
Dear Rita, always a pleasure hosting you when you are in the area for ATC Pirbright. Thank you for taking the time to drop us a review. We hope it all went well for you. Glad you enjoyed your stay and we look forward to welcoming you again in the near future.Regards,Vish & Poonam
Reviewer: Rita W | Fri 15th Sep 2023 | 1 year ago
Host is awesome
Response
Dear Deb, thank you very much for dropping us a review. We hope you have a great time in the UK and wish you a safe onward journey. It was a pleasure hosting you and we are very happy you managed to stay with us :)Regards,Vish & Poonam
Reviewer: Deb| Fri 15th Sep 2023 | 1 year ago
IT was a Big pleasure staying at Deepcutw Longe. The service was perfection. The contact with The Boss of Deepcute also on The high level.Thank You for Your hospitality.
Response
Dear Michal, it was a pleasure to host you for the week. We are very happy you enjoyed your stay with us. We promote a home away from home environment where it's less intrusive and let our guests get on with their day. We also hope the competition went well for you. We shall see you next year and look forward to welcoming you and your team again.Regards,Vish & Poonam
Reviewer: Michał | Mon 11th Sep 2023 | 1 year ago
The toilet flush did not function properly. One has to press the button very hard. The mirror in the bathroom is too low and not in the best place, over the toilet. The nearest retaurant/pub is 'The Frog' and the food is very good.
Response
Dear Trevor, thank you for dropping us a review. The Room 3 flush button will be looked at asap to address the issue with it being hard to push. Thanks for highlighting this to us. We also have a full door length mirror on the bathroom door so it's not only the 1 on the wall above the toilet. We made sure of this to ensure sufficient mirrors are available including a desk vanity mirror for convenience. We do hope to welcome you again in the near future should you be visiting the area again.Regards,Vish & Poonam
Reviewer: Trevor G | Wed 23rd Aug 2023 | 1 year ago
Everything was clean and comfortable. The bed was good. There is a green light in the ceiling that was quite bright during the night, and our skylight didn't work, which made it difficult to get ventilation during the night, but other than that it was perfectly fine for a one-night stay.
Response
Dear Jacobie, thanks you for taking the time to drop us a review. We are happy to hear overall your stay went well with us. Skylight has definitely been a pain for us in Room 2 as we have been let down by a few companies to try sort it out. It is just the mechanism to close/open the skylight blind, so we have covered it up on the roof rather to avoid too much brightness for the non early birds :). We continue to find a solution for that.Regards,Vish & Poonam
Reviewer: Jacobie S | Mon 21st Aug 2023 | 1 year ago
My partner and I have stayed here twice and will highly likely stay here again. The room is spacious and clean and the continental breakfast available is always good. We brought our dog with us this time and they were more than accommodating. The only thing I would say is our room (number 4) was very very warm compared to my parents in number 2 however there's not much they can do about that.
Response
Dear Lauren, thank you for taking the time to drop us a review. Very happy that overall your stay went well. The lodge has underfloor heating system and heat pumps. We are new to this ourselves when we got the lodge. We are looking at alternatives to see how to improve the rooms. It is unusual that Room 4 was warmer than Room 2 since it is usually the other way around as Room 4 is further down, so the water flow in the system takes more time to reach Room 4. Strange but we are learning as we go and we will look into improving going forward :).We look forward to welcoming you in the near future.Regards,Vish & Poonam
Reviewer: Lauren P | Mon 21st Aug 2023 | 1 year ago
Thank you both i enjoyed my stay lovely place everything was 5 star i will definately use again
Response
Dear Brenda, thank you for dropping us a review. It was great hosting you. We do hope to welcome you back in the near future when you do visit the area again.RegardsVish & Poonam
Reviewer: Brenda | Sun 20th Aug 2023 | 1 year ago
Lodge is great, spacious room with large comfy bed, service is perfect, I definitely recommend, continental breakfast included.
Response
Dear Michael, thank you for taking the time to drop us a review. We are very happy to hear you liked your stay at the lodge. We do hope to welcome you back in the near future.Regards,Vish & Poonam
Reviewer: Michael| Sat 19th Aug 2023 | 1 year ago
Our stay at this lodge was very comfortable and lovely. The host was very friendly and made sure we were always well during the stay. The place was very spotless and clean. Had everything we needed! I would definitely book here again. Thanks very much.
Response
Dear Bipana, thank you very much for taking the time to share your experience of your stay with us. We are very happy you enjoyed your stay with us. You can always book directly with us if you do visit again to secure the best rates.Have a safe trip home. Look forward to welcoming you in the near future.Regards,Vish & Poonam
Reviewer: Bipana R | Sun 30th Jul 2023 | 1 year ago
A comfortable, basic room with an informal atmosphere. The help-yourself breakfast was home from home, instructions were very clear, access was straightforward and we did manage to park the car right outside the property in the one of two spaces available.Two minor points: my wife would have liked a vanity mirror in the room itself, perhaps over desk; we needed more than two small hooks for the towels in the en-suite, especially as there were instructions not to place them on the floor.We would return if we needed accommodation in the area again.
Response
Dear Phillip, thank you for taking the time to write us a review and your experience at the lodge. We are very happy you found everything you needed and found the instructions straight forward. It may have been bad timing when you stayed with us, but we have recently put in each of our 5 rooms downstairs the following: 1) Vanity mirror, 2) Desk, 3) Chair... We must have furnished with the items after your stay with us. But for sure, if you do return, you will find those :) Noted regarding the hooks however, we don't mind our guests leaving the towels on the floor in the shower room. We don't advise to put them on the wooden floor in the room as the whole building operate under floor heating :)We look forward to welcoming you again in the near future. Also, our direct booking rates are far better than the booking.com ones so be sure to book directly with us if you do visit again for the best rates.Regards,Vish & Poonam
Reviewer: Phillip J | Wed 26th Jul 2023 | 1 year ago
The hosts are so welcoming and friendly.The room was clean and spacious and had everything in which we needed! The bathroom was a good size. The kitchen had everything which you would need and there was a massive range of different things you could have for breakfast! You won’t be stuck for choice!Would highly recommend and will definitely be returning in the future.
Response
Dear Lucy, thank you so much for taking the time to write us a review on your experience about your stay at Deepcut Lodge. It was a u pleasure hosting you. Glad you have found the lodge was well equipped for all your needs. We look forward to welcoming you in the near future. Do book with us directly to secure cheaper rates compared to booking.com. Visit us at www.deepcutlodge.com to make any future bookings should you be visiting the area again.Regards,Vish & Poonam
Reviewer: Lucy| Sun 23rd Jul 2023 | 1 year ago
First impression was the communal room very tidy and clean. Heading towards the stairs and to the room again very clean and tidy met assistance very polite. Stayed for the night had a good night sleep in a very comfortable bed. I would definitely highly recommend this place if you a planning to stay for the weekend or visiting. Will definitely be returning.
Response
Dear Maciu, thank you for taking the time to drop us a review. It is with great pleasure that we read the very nice review of your experience staying with us at Deepcut Lodge. Glad to hear your stay with us went very well and you liked the lodge. We look forward to welcoming you back again in the near future. We also have bigger and more spacious rooms downstairs (double and twins). Do book with us direct should you revisit us again, for best rates :)Regards,Vish & Poonam
Reviewer: Maciu| Thu 20th Jul 2023 | 1 year ago
Perfect for a few nights stay. The room was spotless with a lovely wet room shower. The owners have made every effort to make your stay as comfortable as possible.
Response
Dear Chris, thank you for taking the time to write us a review of your experience at the lodge. It is with great pleasure that we read your positive experience. We look forward to welcoming you again in the near future.Regards,Vish & Poonam
Reviewer: Chris B | Wed 19th Jul 2023 | 1 year ago
The property is very clean and modern and it was easy to locate from the information provided. We parked in the free carpark a few minutes away. The entry codes were provided in advance and the room was easy to access. Really impressed with the kitchen and dining area as it was clean, modern and well stocked with different breakfast options. The room was spacious and the bathroom was clean too. A fan was provided which really helped as the room did not have a window apart from the skylight.
Response
Dear Shehnaz, thank you so much for taking the time to write us a review. It is with great pleasure we read of your good stay with us. Glad you liked everything it had to offer. We look forward to welcoming you in the near future :)Regards,Vish & Poonam
Reviewer: Shehnaz R | Thu 13th Jul 2023 | 1 year ago
We enjoyed our stay, but would like to suggest a couple of things. We understand the space limitations, but sitting on beds wasn’t ideal. Maybe a couple of chairs?A much bigger problem: drying our towels. Please address this as it would enable the guests to re-use them. We had to ask for new ones after two days.You have a great formula, your communal kitchen is wonderful. Thank you for your generosity.
Response
Dear Marcela, thank you so much for taking the time to drop us a review. All the points noted. We have also had a similar suggestion about chairs, we will work on something for the rooms and thank you again for the suggestion it's always great to read constructive feedback so we can make the experience better for our guests. Regarding towels, the formula ( :)))) ) is we will refresh the rooms if you choose us to do so by hanging the "Refresh my room" door sign. I'm sorry you have had to ask our colleague who helps with cleaning for new towels but like I said, if our guests simply tells us to refresh their room, we provide fresh towels again. Very pleased that you have been very constructive with your feedback, this will help us! :)Regards,Vish & Poonam
Reviewer: Marcela| Sun 9th Jul 2023 | 1 year ago
I needed accommodation at very short notice and from the first phonecall, I was made welcome. The room and the facilities were very comfortable and there was a very quick response when the power cut. The little extras in the kitchen were the icing on the cake - when I am next in the area I will make a point of staying here!
Response
Dear Mark, it is so nice to read your review and thank you very much for taking the time to write us one :). We appreciate every word you have said. We look forward to welcoming you in the near future.Regards,Vish & Poonam
Reviewer: Mark G | Sun 9th Jul 2023 | 1 year ago
In the affordable accommodation category and dog friendly this stay was just as we'd hoped. Clean, well decorated, comfortable and any minor issues sorted out immediately. Will use again.
Response
Dear Ian, thank you very much for taking the time and writing us a review. We are very happy your experience was good with us and we addressed anything you needed during your stay. It was a pleasure hosting you and the two dogs. We look forward to welcoming you in the near future. You can always book with us directly at www.deepcutlodge.com for best rates :)Regards,Vish & Poonam
Reviewer: Ian D | Mon 3rd Jul 2023 | 1 year ago
Really nice clean room beds are comfortable. Warm was a bit warm but fan provided. Communal dining space very tidy. Good selection of fruit cereal bread etc.Only thing that let it down was a dog owner let its dog poo on bath and didnt clean it up so i cleaned for them.
Response
Dear Nichola, thank you for your time in dropping us a review. Glad overall you had a good experience. Am surprised to learn about the dog poo. Please do message us on whatsapp as to exactly where that was left. All rooms are double checked before check in. We also don't have a "bath" but shower, so just to clarify we would love to know where that was left so we can make a note and advise all guests with pets to ensure they clean up after their pets. We are not best pleased you had to deal with this, so we would love to know a little more so we can prevent this happening again to other guests. We do hope to welcome you back in the near future.Regards,Vish & Poonam
Reviewer: Nichola S | Sun 2nd Jul 2023 | 1 year ago
Very quiet....clean and big room....! I luvit
Response
Dear Constantin, thank you so much for taking time to drop us a review. We are very happy to hear about your good experience with us. We look forward to welcoming you back to the lodge when you are visiting the area again :)Regards,Vish & Poonam
Reviewer: Constantin N | Sat 1st Jul 2023 | 1 year ago
I applaud your setup. It was more than I had expected and you had put a lot of thought into everything. Thank you
Response
Dear John, thank you so much for taking the time and dropping us a review. Your kind words are much appreciated. We are very happy you liked the setup and hope your stay with us was comfortable. You could always visit us at www.deepcutlodge.com if you are to visit us again in the near future. Out rates are best when booked directly with us :). We do hope to welcome you again in the near future.Regards,Vish & Poonam
Reviewer: John M | Thu 29th Jun 2023 | 1 year ago
Hosts were very accommodating and very helpful. Kitchen had a locker to keep all your bits in if needed. Was very warm when we stayed. Rooms have skylights as windows, these at the time were not able to open. The owners have now got window openers to help with the heat. Fan's were provided in the rooms to help with the hear. Convenient to motorways,quiet and a lovely place to stay. Allowed dogs which was perfect for me. Breakfast was basic continental style but more than adequate. Communal kitchen has microwave, fridge,tables and chairs and a big television if you wanted to spend some time in there. A great set up and will gladly spend time there again.
Response
Dear Emilia, thank you for taking the time to share your experience of your stay at the lodge. The heat recently have been quite uncomfortable even at home :).. Glad all provided were adequate for the stay. We look forward to welcoming you in the near future.Regards,Vish & Poonam
Reviewer: Emilia L | Wed 28th Jun 2023 | 1 year ago
Vish and Poonam are wonderful hosts and it was a pleasure staying here ☺️
Response
Thank you so much Rebecca for dropping us a review. We hope to welcome you again in the near future :)Regards,Vish & Poonam
Reviewer: Rebecca | Sun 25th Jun 2023 | 1 year ago
The owners can't do enough for you .feels like home from home. Easy going .Help yourself to breakfast.toast cereal. If you want full English Breakfast go to Deepcut cafe .
Response
Thank you so much for your Review Mrs S. We were very happy to have hosted you during the Royal Ascot visit. We do hope you will visit us again in the near future :). Glad you liked the home away from home atmosphere and setup :)Regards,Vish & Poonam
Reviewer: Mr S | Thu 22nd Jun 2023 | 1 year ago
Very well organised and reliable service.
Response
Dear Clive, it was a pleasure to welcome you again at the lodge. Glad you found us well organised and reliable, it is very nice to hear indeed. We do hope you will choose us again should you be in the area in the near future.Regards,Vish & Poonam
Reviewer: CLIVE| Wed 14th Jun 2023 | 1 year ago
Ideal for our brief stay for a wedding nearby. Clean, nicely decorated and friendly. Would recommend. Only negative for us was the wet room shower.
Response
Dear Lynne, thank you for taking the time and dropping us a review, very much appreciated. We would have loved if you expanded a bit more on the negative of the wet room shower so we know what you didn't like and if possible could improve. Happy for you to drop us a private message if you could so we can engage with all the negative bits as we are here to try and iron all of these out :).. Glad overall you liked your stay and we could accommodate your early check in with no charges which we do normally :).We do hope to welcome you again at the lodge and hopefully if we know the issue which made you give a negative on the wet shower room, then we would happily try to work on something..Regards,Vish & Poonam
Reviewer: Lynne| Sun 11th Jun 2023 | 1 year ago
Every time I work up this way I always stay here. If you want a nice room with a decent shower where you can come and go as you please this is perfect for you. Plus if there’s no parking out the front there is a car park round the corner you can leave you vehicle over night for free
Response
Dear Adam, thank you very much for taking the time and dropping us a review, it is much appreciated. We are very happy to see you return to the lodge and it's a pleasure hosting you. Do visit us at www.deepcutlodge.com and book via us for best rates :). We look forward to welcoming you back in the near future.Regards,Vish & Poonam
Reviewer: Adam | Sat 10th Jun 2023 | 1 year ago
A very pleasant stay, clean and spacious room with very comfortable beds (better than ours at home!!), easy for my disabled husband. Everything you need and very quiet.Will certainly use again if we are in the area.
Response
Dear Esther, thank you so much for taking the time to write us a review and your experience of your stay at the lodge. We are so happy that you enjoyed your stay and had everything you needed as well as accommodating for you husband. We look forward to welcoming you again whenever you are in the area :)Regards,Vish & Poonam
Reviewer: Esther M | Fri 9th Jun 2023 | 1 year ago
The facilities were excellent.All very well designed and thought out.Very friendly and efficient service !
Response
Dear Clive, thank you so much for taking the time and dropping us a review. We are very happy to read that you liked the setup at the Lodge and our service did well for you :). We look forward to welcoming you again soon.Regards,Vish & Poonam
Reviewer: CLIVE| Tue 6th Jun 2023 | 1 year ago
Stayed June 3rd to 4th. Booked two double rooms for myself and son. Ideal stop over after a long drive, before dropping my son at the Training Centre the next day, which is only 10 minutes away.Rooms were bigger than I expected. Very clean and equipped with hairdryer and fan.Bed extremely comfortable and the wet room shower was particularly good with good water pressure.The owner was great with communication and nothing too much trouble. Will be booking again.
Response
Dear Rita, it was a pleasure hosting you and also briefly meeting you last night. Thank you so much for taking the time to write us a review sharing your experience, it is much appreciated. Very happy you had a comfortable stay and enjoyed the shower :). Have a safe onward journey and we hope to see you again in September. Do book with us directly for best rates :)Regards,Vish & Poonam
Reviewer: Rita W | Sun 4th Jun 2023 | 1 year ago
The rom was very well presented. It was very comfortable. Very nice to have wet room
Response
Dear Jennifer it was a pleasure having you and glad we managed to put a face to the name whilst you visited. Thank you so much for taking time to drop us a review, it is very much appreciated. We hope you had a wonderful time visiting family locally whilst staying with us. Do remember us on your next visit to family and we would love to have you again.Regards,Vish & Poonam
Reviewer: Jennifer S | Sun 4th Jun 2023 | 1 year ago
Great people very friendly and helpful, they made us feel at home.The place is super clean and neat. Thank you Vish and Poonam for everything we really appreciate all the help and support you offered.
Response
Dear Bassant, thank you for taking the time to write us your feedback on your stay. It was a pleasure hosting you and am glad your stay went well with us. We wish you all the best with everything you have planned and hope you come right. If you need us for anything, do let us know.Regards,Vish & Poonam
Reviewer: Bassant | Sat 3rd Jun 2023 | 1 year ago
Stayed here as part of a trip to watch Sheffield Wednesday at Wembley in 2016 and was so impressed I came back, actually surprised to find it was even better second time around. Rooms amazing standard for the price charged, you simply cannot go wrong. Be back for our next Wembley visit hopefully a bit sooner than 7 years time
Response
Dear Ian, thank you so much for dropping us a review. Much appreciated that you shared your experience with us and we are so happy to hear your second visit has seen improvement :). We have been new owners since Feb 2023 and to hear your feedback gives us more energy to continue to try our level best to provide a safe, comfortable, clean and affordable B&B for all our guests. We look forward to welcoming you again and please do visit us at www.deepcutlodge.com to book direct and benefit from our direct booking rates :).Regards,Vish & Poonam
Reviewer: Ian T | Tue 30th May 2023 | 1 year ago
Such a lovely place, spacious room, very clean.Lovely walk in shower( wet room)Breakfast a continental, we didn't use it but all the extras likemilk in the fridge a full caddy of coffee, tea and sugar…. Perfect.Would definitely stay again!
Response
Dear Mark, thank you very much for taking the time and dropping us a review. It is a great feeling to read good reviews and feedback from our guests. It boosts up our energy level to continue to push to provide a clean, secure, comfortable and less intrusive environment for our guests. We look forward to welcoming you again. You can always benefit from direct booking rates at www.deepcutlodge.com and book now to check availability and rates.Regards,Vish & Poonam
Reviewer: Mark V | Mon 29th May 2023 | 1 year ago
We travelled from Yorkshire for a one night stay to visit my dad in hospital. We booked the family room and it was clean and a very comfortable stay. Slight noise when other guests were using the kitchen area but nothing that would put us off staying again.Very friendly hosts who kept in contact with us and offered for us to use the communal area if we arrived early as we had driven for 5 hours. We will definitely book to stay here again when we visit my dad. Thankyou for a lovely stay 😊
Response
Dear Jean, it was a pleasure to host you and we are very happy you had a comfortable stay with us. Apologies for the noise when guests use the communal area :(. We do look forward to welcoming you again when you visit your dad.Regards,Vish & Poonam
Reviewer: Jean A | Tue 16th May 2023 | 1 year ago
I often find myself having to find last minute accommodation and have come to expect the pitfalls that last minute bookings often come with. However this was not the case with Deepcut Lodge B&B. The owners Vish and Poona were so welcoming that I felt I had entered the home of good friends. The lodge was super clean and tidy with the common dining area having all the amenities one would need. I stayed in the single bed room which was small yet clean, cosy and comfortable. Honestly the best B&B I have stayed in the last 2 years within the price range. Extremely good value for money.
Response
Dear Ivan, it was a pleasure meeting you last night and very happy to hear you liked our lodge and it made you feel home. This is exactly what we aim for that all our guests feel home away from home and glad you have felt this. Good to have caught up with you with the interesting line of work that you do and hopefully we will cross path again and/or we will always welcome you back anytime :)Regards,Vish & Poonam
Reviewer: Ivan G | Tue 16th May 2023 | 1 year ago
Lovely family run place. Clean, convenient and friendly!
Response
Dear Yue, it was a pleasure having you at Deepcut Lodge. Glad you had a comfortable stay with us and we look forward to welcoming you again when you are in the area :)Regards,Vish & Poonam
Reviewer: Yue X | Tue 16th May 2023 | 1 year ago
Thoroughly enjoyed our stay at Deepcut LodgeVish and Poonam were so helpful were wonderful hostsExcellent all roundWould definitely recommendThank you
Response
Dear Sharon, thank you so much for dropping us a review and we are very happy your stay with us was pleasant. We hope the passing went well for you and that you had a safe trip back home. It would be a pleasure to welcome you again in the near future.Regards,Vish & Poonam
Reviewer: Sharon | Sat 13th May 2023 | 1 year ago
Lovely clean and tidy kitchen and dining area as you enter.The Lodge was ideally located for my trip.Comfortable bed, clean bathroomPleasant stay, great host who's gone that extra step to make it a welcoming place.Thank you.
Response
Dear Mark, thank you so much for dropping us a review and we are very happy your stay with us was pleasant. We do hope to welcome you again in the near future :)Regards,Vish & Poonam
Reviewer: Mark| Fri 12th May 2023 | 1 year ago
Excellent bed and breakfast, very clean and comfortable. Would definitely stay here again when I’m the area.
Response
Thank you so much Matthew for dropping us a review. Very happy you liked the B&B and we look forward to welcoming you back anytime. Regards, Vish & Poonam
Reviewer: Matthew S | Tue 9th May 2023 | 1 year ago
Very clean and friendly staff. Will stay again.
Response
Dear Pat, thank you for dropping us a review, very kind of you. We are very happy you found it very clean and as always we look forward to welcoming you back anytime.Regards,Vish & Poonam
Reviewer: Pat D | Mon 8th May 2023 | 1 year ago
It was very easy to check in the Lodge by telefoncall. Very friendly and helping service on the phone.The room has been very clean with a modern bathroom en suite.
Response
Hi Thomas, very happy you liked the B&B. We look forward to welcoming you whenever you do visit the area again.Regards,Vish & Poonam
Reviewer: Thomas | Sat 6th May 2023 | 1 year ago
Cozy accommodation and location.Comfortable rooms.Great hosts.Will definitely visit again.
Response
Dear Mike, thank you very much for sharing your experience with us. We are glad you enjoyed your stay with us and we look forward to welcoming back in the near future.Regards,Vish & Poonam
Reviewer: Mike L | Mon 1st May 2023 | 1 year ago
Welcoming and generous host couldn’t have asked for more. Will happily stay again.Thanks x
Response
Hi The Grady's family - thank you for your review. Very kind of you and it was a pleasure hosting you all that night. Hope you all had a great time and we hope to see you again in the near future.Regards,Vish & Poonam
Reviewer: Grady | Sun 30th Apr 2023 | 1 year ago
Found this b&b absolutely perfect for my requirements and offered much more than I expected with lots more kitchen facilities and the room was lovely, comfy and clean.
Response
Dear Lynsey, thank you for your review, very glad to see you enjoyed your stay with us and found everything you needed during your stay and it was comfortable for you. Hope that the event you attended in Farnborough International went well for you.Regards,Vish & Poonam
Reviewer: Lynsey M | Fri 28th Apr 2023 | 1 year ago
Lovely stay … comfy beds … rooms had everything u need …. Love the place will defo stay there again soon
Response
Dear Darren, thank you so much for the review. We are happy to hear you had a great stay and had everything you needed during the stay. We look forward to seeing you at Deepcut Lodge again in the near future :).Regards,Vish & Poonam
Reviewer: Darren | Thu 20th Apr 2023 | 1 year ago
My stay at deepcut lodge was exactly what I needed while I was completing a course with my 2 Doggos near by.The room was cosy and had EVERYTHING I needed for a comfortable stay. Vish & Poonam were great, so kind and extremely accomodating. Nothing was too much! Also, communication was 11/10.Super easy access to rooms.(no key for me to loose 🤣). Plenty of plug sockets & space. The fan was a great touch! Big shower and super powerful too!Awesome location!Couldn't fault this place. Spot on for what I paid and I will definitely be returning with the pooches in the future!
Response
Dear Amy, it was such a pleasure hosting you and your lovely dogs Copper & Jagz. We are so pleased to hear you have enjoyed your stay with us and it is such a boost of energy for us to hear such nice words from our lovely guests, as we continue to push to ensure a clean, comfy, and secure environment for everyone who stays with us. We would love to host you again, anytime and do book with us directly at www.deepcutlodge.com should you ever be in the area :). We do hope to see you again soon though :)Regards,Vish & Poonam
Reviewer: Amy H | Sat 15th Apr 2023 | 1 year ago
Booked one night stay for my daughter & myself to complete some family business in the area.A spotlessly clean room, with good facilities in the toom and the communal kitchen next door.The hosts worked late into the night to sort an issue with the hot water. Many thanks to them.Would recommend if needing to stay in the Farnborough area.
Response
Dear Sue, thank you so much for dropping us a review, it always helps :). We are very happy to hear you have liked your stay at the lodge. We keep on striving to keep a good and clean and comfortable environment for all our guests. The hot water issue was unfortunate but we eventually got it all sorted late at night ready for our guests to enjoy a hot shower before setting off, that was comforting for us that the effect of the issue didn't not cause too much inconvenience and we have to also personally thank you for being understanding whilst we attend to the issue. We hope to see you soon again at Deepcut Lodge :). You can always book directly with us on our website for best rates www.deepcutlodge.comRegards,Vish & Poonam
Reviewer: Susan E | Thu 13th Apr 2023 | 1 year ago
We have stayed here before while working in Surrey , first class place to stay
Response
Dear James, thank you so much for your review, it's very encouraging reading reviews where we can say what we are trying to provide and give to our guests are at least appreciated and our guests are seeing the difference. It was our pleasure welcoming you and your colleagues and we are glad your stay went well. Do book directly with us in the future for the best rates :). We do hope to welcome you again.Regards,Vish & Poonam
Reviewer: James L | Fri 7th Apr 2023 | 1 year ago
As usual, clean and quiet. Everything I need is there to make my stay comfortable. Room is spacious, Wifi is performant and have extra heating if required. Included breakfast is perfect
Response
Dear F B, was very happy to host you as always and glad you have continued to experience a good and comfortable stay with us. It is always a pleasure to read reviews that are positive and give us a boost to continue to push to ensure a clean and comfortable environment for our guests. We look forward to seeing you soon again.Regards,Vish & Poonam
Reviewer: F B | Thu 6th Apr 2023 | 1 year ago
The hosts have been amazing throughout our stay. They have been very kind to accommodate all our needs. It is peaceful, Rooms are clean, beds are comfy, breakfast has been great especially with young kids.We have been here on a long term basis and it has truly felt like home
Response
Dear VS, thank you so much for dropping us a review. It has been great hosting you and your family and wish you all the very best.Regards,Vish & Poonam
Reviewer: VS | Sun 2nd Apr 2023 | 1 year ago
Clean, comfortable and perfect for me.
Response
Dear Sascha, thank you for dropping us a review. We are very happy you found it perfect for you :). We do hope to welcome you again at Deepcut Lodge in the near future. Booking direct with us at www.deepcutlodge.com will guarantee you the best rates :)Regards,Vish
Reviewer: Sascha | Sun 2nd Apr 2023 | 1 year ago
My wife and I would recommend this place, particularly because we had a coded entry system which actually worked. We arrived very late and left early the next day, so this was perfect. Everything about the room was top notch, eg the bed was large and comfortable and the en-suite all worked properly.The only quibble is the amount of car parking which is limited.
Response
Dear Stephen, we thank you so much for your review. Very happy you liked the lodge. The parking is definitely as you said and unfortunately the only thing we cannot physically increase :(. We only have space for 2 cars at the front of the lodge. However, within a minute walk from the lodge there is a free public car park. We hope to welcome you again in the near future :)Regards,Vish
Reviewer: Stephen D | Thu 30th Mar 2023 | 1 year ago
Accomodation was great, really willing owner, clean a qiet place. Very reasonable price. Will come back again. Recommended place to stay.
Response
Dear John, it was a pleasure hosting you and your group. We hope you had a good business trip and thank you very much for your nice review. It will be very nice to welcome you back as you all have been great guests and rooms were left very tidy (thank you for that). Regards, Vish
Reviewer: John | Fri 17th Mar 2023 | 1 year ago
Nice, clean and quiet. Always a pleasure to stay there. Vish and Poonam are always available when there is an issue.
Response
Dear Francois, as always it's a pleasure welcoming you back. As a valued guest, we always do the best we can to assist wherever possible. We hope to see you again very soon and thank you very much for dropping us a review. It always help other guests :)Merci beaucoup,Vish & Poonam
Reviewer: Francois B | Wed 15th Mar 2023 | 1 year ago